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Shipping Policy

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Order Processing

All orders are processed within 2–4 business days. Orders are not processed, shipped, or delivered on weekends or federal holidays. During high‑volume periods (seasonal launches, limited drops, or restocks), processing times may be extended. If delays occur, customers will be notified by email.

 

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on weight, destination, and carrier rates.

Estimated delivery times:

  • Standard Shipping (USPS/UPS): 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Local Delivery / Pickup (Rochester, NY): Available for select products

Delivery delays may occur due to weather, carrier issues, or high‑volume seasons.

 

Temperature‑Sensitive or Perishable Items

For fermented foods, pickles, herbal blends, or other temperature‑sensitive products:

  • Items may ship Monday–Wednesday to avoid weekend delays.

  • Insulated packaging or cold packs may be used when necessary.

  • Customers are responsible for retrieving packages promptly to maintain product quality.

 

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take up to 24 hours to appear.

 

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information.
Cosmic Creations Collective LLC is not responsible for:

  • Delays caused by incorrect addresses

  • Lost packages due to address errors

  • Additional shipping fees required for reshipment

 

Lost, Stolen, or Damaged Packages

Once a package is handed to the carrier, responsibility transfers to the carrier.
If your package is lost, stolen, or arrives damaged:

  1. Contact the carrier first to file a claim.

  2. Email us at cosmicfusion1997@gmail.com with your order number so we can assist.

Replacements or refunds are handled on a case‑by‑case basis.

 

International Shipping

If international shipping is offered:

  • Delivery times vary by destination

  • Customs fees, duties, and taxes are the customer’s responsibility

  • We are not responsible for delays caused by customs processing

 

Returns & Exchanges

Shipping costs for returns or exchanges are the customer’s responsibility unless the item arrived damaged or incorrect. Please refer to our Return Policy for full details.

 

Contact

For questions about your order or shipping, email us at: Cosmicfusion1997@gmail.com

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